Policies
At Hair by Spice, we strive to ensure a seamless delivery experience for our clients. Please review our shipping policy below:
Order Processing: Orders are processed within 1-5 business days before shipment.
Delivery Timeline: Once shipped, delivery takes 1-3 business days to reach your address, depending on the carrier and destination.
Tracking Information: Upon dispatch, a tracking number will be sent to the contact information provided at checkout for your convenience.
For local clients, we offer the option to pick up your order. Pick up orders must be placed by 5pm. Please contact us to arrange this service. Important Note: Hair by Spice is not responsible for: Lost, damaged, or delayed shipments caused by UPS, USPS, or other carriers. Delays resulting from natural disasters, adverse weather conditions, or other unforeseen circumstances. We appreciate your understanding and are here to assist with any shipping-related questions.
RETURN POLICY
At Hair by Spice, we take pride in providing high-quality hair and lace extensions to our clients. Please review our return policy below: Final Sale Policy: All hair and lace extensions are considered final sale and are not eligible for return or exchange, except in the case of a defect.
Defective Products: If a product is found to be defective, it may be returned within five (5) days of receipt. Products must be in tested or lightly used condition to qualify for a return.
Refund Process: Approved returns will be issued a full refund in the original form of payment used during purchase. We are committed to ensuring your satisfaction and stand behind the quality of our products. If you encounter any issues, please contact us promptly for assistance